It is now accepted norm to treat your organization’s business objectives and societal expectations of your company with equal measure. It is imperative therefore to evaluate your vision for the future in the context of society’s perceptions of your organization, its products and/or services, and what they expect from you as a good corporate citizen. Success translates to achieving those business objectives, whilst meeting stakeholder expectations. This equilibrium is imperative to sustainable growth of any organization.
What you can expect:
Conduct Risk & Treat Customers Fairly (TCF) Initiative
The embedding of conduct risk principles represents an opportunity to protect and enhance corporate reputation and improve growth prospects. Firms which are able to demonstrate that the fair treatment of customers is central to their culture, are likely to mitigate the risk of intrusive supervision. Improved outcomes for consumers will lead to greater customer loyalty and retention, increased levels of customer advocacy, and new customers.