REPUTATION MANAGEMENT SOLUTIONS

REPUTATION MANAGEMENT SOLUTIONS


Project Description

It is now accepted norm to treat your organization’s business objectives and societal expectations of your company with equal measure. It is imperative therefore to evaluate your vision for the future in the context of society’s perceptions of your organization, its products and/or services, and what they expect from you as a good corporate citizen. Success translates to achieving those business objectives, whilst meeting stakeholder expectations. This equilibrium is imperative to sustainable growth of any organization.

What you can expect:

  • a better understanding of stakeholders and their perceptions and expectations of your organization

  • a full appreciation of your organization’s strengths and weaknesses in relation to reputation management

  • an engagement matrix and a set of campaigns to ensure sustainability

  • identification and allocation of the appropriate resources to  deliver the campaigns (including human resource “fine tuning” – the right people with the right skills, in the right place at the right time, with joined up communication)

  • a knowledge asset to monitor deliverables of the projects, manage the continuity of campaigns, and ensure that identified benefits are realised into the future

  • a customized toolkit to move the campaign into business as usual

Conduct Risk & Treat Customers Fairly (TCF) Initiative

The embedding of conduct risk principles represents an opportunity to protect and enhance corporate reputation and improve growth prospects. Firms which are able to demonstrate that the fair treatment of customers is central to their culture, are likely to mitigate the risk of intrusive supervision. Improved outcomes for consumers will lead to greater customer loyalty and retention, increased levels of customer advocacy, and new customers.

What you can expect:

  • Free report using on-line self-assessment questionnaire on GBC website www.globalbizcounselling.com

  • Free follow up consultation

  • Tailor made audits and projects to suit your requirements and budget

  • On-going coaching and support / Access to an independent and experienced TCF professional